​

WEBSITE PRIVACY POLICY

 

This Privacy Policy applies to all personal information collected by Nuclear Sound Solutions (we, us orour) via the website located at www.nuclearsoundsolutions.com (Website).

1. What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include: payment details, email address, name, phone number, address, company name, ABN

2. Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including PersonalInformation and Sensitive Information.

Personal Information means information or an opinion about an identified individual or anindividual who is reasonably identifiable:

(a)      whether the information or opinion is true or not; and

(b)      (ii) whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will inmost cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion aboutsuch things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

(a)      for the primary purpose for which it was obtained;

(b)      for a secondary purpose that is directly related to the primary purpose; and

(c)      with your consent or where required or authorised by law.

3. How we collect your Personal Information

(a)      We may collect Personal Information from you whenever you input such information into                 the Website, related app or provide it to Us in any other way.

(b)      We may also collect cookies from your computer which enable us to tell when you use the            Website and also to help customise your Website experience. As a general rule, however, it             is not possible to identify you personally from our use of cookies.

(c)     We generally don’t collect Sensitive Information, but when we do, we will comply with the                preceding paragraph.

(d)      Where reasonable and practicable we collect your Personal Information from you only.                    However, sometimes we may be given information from a third party, in cases like this we              will take steps to make you aware of the information that was provided by a third party.

4. Purpose of collection

(a)      We collect Personal Information to provide you with the best service experience possible                 on the Website and keep in touch with you about developments in our business.

(b)      We customarily only disclose Personal Information to our service providers who assist us               in operating the Website. Your Personal Information may also be exposed from time to time             to maintenance and support personnel acting in the normal course of their duties.

(c)       By using our Website, you consent to the receipt of direct marketing material. We will only             use your Personal Information for this purpose if we have collected such information                       direct  from you, and if it is material of a type which you would reasonably expect to                       receive from use. We do not use sensitive Personal Information in direct marketing activity.             Our direct marketing material will include a simple means by which you can request not to             receive further communications of this nature, such as an unsubscribe button link.

5. Security, Access and correction

(a)      “Our business is hosted on the Wix.com platform. They provide us with the online platform that allows us to sell our products and services to you. Your data may be stored through  Wix.com’s data storage, databases and the general Wix applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

(b)      The Australian Privacy Principles:

(i)      permit you to obtain access to the Personal Information we hold about you in certain              circumstances (Australian Privacy Principle 12); and

(ii)      allow you to correct inaccurate Personal Information subject to certain                                    exceptions(Australian Privacy Principle 13).

 (c)      Where you would like to obtain such access, please contact us in writing on the contact                  details set out at the bottom of this privacy policy.

6. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. Documentation and Response Timeline

We will acknowledge receipt of your complaint within 7 business days and provide you with areference number. Our privacy team will investigate your complaint and maintain detailed records of all communications and findings. We aim to resolve all privacy complaints within 21 business days. If additional time is required, we will notify you in writing. All complaint documentation willbe retained for 6 months following resolution.

8. Overseas transfer

Your Personal Information will not be disclosed to recipients outside Australia unless youexpressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in suchcircumstances.

9. GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR)provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

10. How to contact us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have acomplaint about our privacy practices, you can contact us through: info@nuclearsoundsolutions.com